How to create a Product or Service Tokens?
Creating a Product or Service Token on Hexbox is where your campaign becomes real. This is the moment you define what supporters can actually buy, how much it costs, how many units exist, and what you promise to deliver.
Your campaign tells the story. Your tokens make the story actionable. Supporters buy tokens, money goes to your campaign smart contract, and the token becomes their proof of entitlement.
You’ve already watched the video showing the clicks. Now let’s explain what each part means, why it matters, and how to avoid mistakes.
🧩 What a Product or Service Token Actually Is;
Think of a token as a digital receipt + claim + proof of purchase.
When someone buys your token:
Money goes straight into your campaign’s smart contract
A token is minted into their wallet
That token proves what they bought, when they bought it, and what they’re entitled to receive
You can always see who owns what — no spreadsheets, no confusion
These tokens are how supporters “hold” their order.
Examples of clear token types:
Lifetime Access Token
1 Hour of Consultation Token
VIP Ticket to Event
Batch #1 Pre-Order Token
Premium Service Plan Token
Founders Edition Product Token
The token is the agreement between you and your supporters.
🧭 Before You Create a Token, Be Sure About What You’re Selling
Unlike traditional crowdfunding where you can “figure things out later,” Hexbox requires clarity:
What exactly are you offering?
How many units can you realistically deliver?
What is your timeline?
What materials, suppliers, or processes do you need?
What happens if demand is higher than expected?
Are you prepared for support, shipping, or coordination?
Once supporters buy a token and released into your wallet, you have a real legal obligation. Don’t list vague or half-planned offers.
Be concrete.
🛠️ Step 1 — Choose What You Are Offering (Be Precise)
This is not a place for poetry. Supporters want to know exactly what they’re paying for. Define your offer clearly:
Is it a physical product?
A digital download?
A consultation session?
A recurring service?
One-time access?
A subscription?
A lifetime membership?
Make it understandable in one sentence.
Bad: “Premium Package” Good: “Lifetime Access to Our Business Automation Suite”
Bad: “Coaching Session” Good: “1 Hour of Private Consultation With the Founder (Video Call)”
Supporters trust specificity.
🧾 Step 2 — Set Token Details (Most Important Section)
Here’s where you define the core rules of the token.
✔ Token Name / Ticket Name
Make it obvious. Examples:
“Batch #1 Pre-Order Product Token”
“Lifetime Software Access Token”
“Pro Tier Consultancy Service Token”
“1 Hour Private Coaching Token”
If someone reads the name alone, they should know what it means.
✔ Full Description
This is not optional. Your description should clearly explain:
What the buyer gets?
What is included?
What is not included?
What are the conditions or limitations?
Any time constraints?
How they redeem the service?
You’re setting expectations — clarity here prevents future conflicts.
✔ Price (Always in USD)
All token prices on Hexbox are defined in USD (as USDC). Supporters pay the USD value using crypto at the time of purchase.
Set a price that matches:
your costs
your workload
your production capacity
your confidence level
your market value
You cannot change the price after someone buys the token, so choose wisely.
✔ Quantity (Unlimited or Limited)
Decide if the token supply is capped.
Unlimited: Great for softwares, memberships, digital goods.
Limited: Best for physical products, early batches, exclusive launches.
Be extremely careful — limiting supply means you must produce exactly that many units. Unlimited supply means you must be prepared for potentially high demand. (It can't be changed after submission)
Decide carefully before committing.
✔ Delivery Timeline
Supporters need you to be realistic, not optimistic.
Give:
estimated delivery dates
expected production windows
when digital services will begin
when software access opens
when consultations will be available
If you expect delays in your industry, mention them. Transparency builds trust — surprise delays destroy it.
🎨 Step 3 — Add Visuals
Visuals matter more than most creators realize. People don’t buy what they can’t picture. Your visuals make your offer real.
P.S: If you're using AI generated images, you have to mention that in the explanations and on the images.
Use your visuals, such as but not limited to:
product photos
renders
sketches
mockups
screenshots
short demo videos
a talking-head clip explaining the offer
How to get better visuals:
Use natural light
Use a clean background
Show the product from multiple angles
Use Canva or Figma templates
Record a short 10–20 second demo with your phone
Add simple text labels to screenshots
Avoid blurry or low-resolution images
The better your visuals, the higher your conversion rate. Supporters are judging your professionalism based on your visuals alone — even if your product is brilliant.
🔄 Step 4 — Understand the Return Policy (Very Important)
Projects and hexbox has two phases of responsibility. Hexbox is legally responsible for only Phase 1. Executors who raise funds are responsible for Phase 2.
PHASE 1 — Before Funds Are Released From Escrow
Refund policy depends on your funding type:
All-or-Nothing: If the goal isn’t met → supporters get 100% refunded automatically. Besides, investors can request refunds while you're still at the funding run. But, If the campaign is funded over 100% they can't request refunding. Because as executors now, you're responsible for the money.
Flexible: It doesn't matter if the funding amount is reached or not; the funds are released at the funding run. Then, you're responsible for the funds. Investors can request refunds while you're still at the funding run. After this point you're abligated about the returns and refunds.
Limitless: Limitless funding type is no cap, no deadline funding run. You decide when to release funds from campaign's smart contract to your wallet. Once you decide to get funded it's your responsibility to make returns.
Phase 1 is handled by Hexbox’s smart contracts, not by you. And, executors are not requested to explain how they are going to manage Phase 1. Please only focus on How you'll deal with Phase 2 when you'll have the funds in your wallet.
PHASE 2 — After Funds Are Released to Your Wallet
Once you receive the funds to your wallet, YOU are responsible for:
delivering the product/service
handling disputes
handling replacement or returns
providing customer support
dealing with any failures
or return funds
If you fail to deliver:
supporters will expect compensation or refunds
your reputation on Hexbox will be affected badly because we're tracking your funds and where they are spent
your future campaigns may be restricted
Prepare for returns, complaints, and unexpected issues. Even great creators face these situations — what matters is how you handle them.
Be honest with yourself: Do you have enough buffer in your plan to deal with mistakes?
📦 Step 5 — Submit & Publish Your Token
Before submitting:
read through your offer
make sure everything is clear and specific
imagine you are a supporter seeing this for the first time
ask yourself: “Would I buy this if I didn’t know the creator?”
Once submitted:
supporters can start buying
funds automatically go into your campaign smart contract
tokens are instantly minted into their wallets
you can see all token holders at any time from our activity page and from other tracing services
your obligations begin immediately after release of funds to your wallet.
This is the moment your project becomes real.
⭐ Real Talk Summary
Creating a Product or Service Token means:
You define what you're selling
Hexbox handles payment + token minting
Funds go straight into your campaign contract
You must deliver what you promised
Supporters rely on your honesty and clarity
Your return policy depends on funding phase
Visuals massively affect trust and sales
If your token is clear, compelling, and realistic, supporters will feel confident and excited to back your project.
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